At To The Closet, every item is made to order with care and personal detail. Because of this, shipping includes two phases: processing (production prep) and delivery.

🛠 1. Order Processing & Production Time

After you place an order, we allow a 24-hour processing window before moving your item into production. This allows time for file preparation, order review, and — if needed — cancellation (see our Cancellation Policy).

  • Standard, Fast, and Express Shipping Orders:
    Begin production after 24 hours of order placement.

  • Priority Shipping Orders:
    Enter production immediately and cannot be canceled or modified.

Once production begins, it typically takes 7–10 business days to complete your item before shipping.

🚚 2. Shipping Options & Delivery Time

Delivery time starts after production is complete.
Below is a breakdown of the total estimated time (processing + shipping):

Shipping Method Cost Estimated Total Time (Processing + Shipping) Carrier
Standard $4.99 27–35 business days USPS or similar
Fast $24.99 22–28 business days Tracked Courier
Express $49.99 13–17 business days DHL Express
Priority $60.00 8–11 business days DHL Express

✅ Free Standard Shipping on orders over $100.
⚡ Express & Priority Orders (Worldwide): Pay extra for additional staff to work on your items and for DHL Express Fee immediately. This reduces production time by 80%.

Shipping times are estimates and may vary due to carrier delays, customs processing, or local holidays.

🌍 International Orders

We ship worldwide. Customs fees, import duties, or taxes (if applicable in your country) are the customer’s responsibility and are not included in shipping costs.

📦 Order Tracking

Once your order ships, you’ll receive an email with a tracking number.
If you haven’t received shipping info after 15 business days, please contact us at:

📧 support@tothecloset.com

❗ Important Notes

  • Priority Shipping orders are processed and produced immediately, and cannot be canceled.

  • For all other orders, you may request cancellation within the first 24 hours.

  • To The Closet is not responsible for delays caused by incorrect addresses or carrier service issues.

For shipping support or questions about which method is best for your needs, feel free to reach out:
📧 support@tothecloset.com
📧 contact@nvamedia.com
📞 +1 302-550-6189

To The Closet
NVA MEDIA LLC
https://tothecloset.com/