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Return policy

Thank you for purchasing from us, we're here to help and guarantee you 50 business days of buyers' protection for US orders and 60 business days for international orders. Please read our return/ replacement and refund policy carefully before placing the order.

Notes: due to current Covid situation, we cant guarantee standard shipping time as normal but we always ship packages right after the production time. Please be informed and understand for us.

We only allow order modification (change/ cancelation) within 24 hours since payment, except from personalized products, which needs to be notified by email within 12 hours since payments. Personalized & customized items are non-refundable, only allowed for replacement.

RETURN & REPLACEMENT POLICY

Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:

Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:

  • The products have been damaged.
  • The printing quality is blurry or materials are not as described on our website.
  • Different design or size from your order.

IMPORTANT NOTE

Since your order is custom printed just for you, we aren’t responsible for Return/refunds/exchanges/replacement due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase.

 

  • Non-returnable merchandise include: sale products, accessories and custom items.
  • Shipping fees are non refundable
  • Customer is responsible for shipping fees to send the order back to To The Closet warehouse.

 

To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Size Chart button to find your best fit!
If your purchase meets any of the criteria above, please contact us.

If you cannot send the request to our system in link above, please email to our support email: support@tothecloset.com

WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:

  1. Picture of the shipping label
  2. Picture of product SKU
  3. Picture of the product and the error you found out (material flawed, different design, different size)

We will send the replacement for Free within 15 days after the problem is sorted.

 
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