At To The Closet, all products are made-to-order and customized for each customer. Because of this, we do not accept returns for reasons unrelated to product defects or fulfillment errors.

However, we understand that issues can happen during production or shipping. If your item meets one of the eligible conditions listed below, you may request a return.

✅ When a Return Is Accepted

You may request to return your item if any of the following apply:

  • The product is damaged upon delivery

  • The print quality is blurry or defective

  • The material is significantly different from what was described on our website

  • You received the wrong size or design compared to your order

Note: Return requests must be submitted within 10 days of receiving your order.

❌ Returns We Do Not Accept

We do not accept returns if:

  • The product is not damaged or defective

  • The issue is based on personal preference or change of mind

  • The customer ordered the wrong size or item, and the product matches the order confirmation

We respectfully decline any return request that does not meet the eligible conditions above.

📬 How to Request a Return

To begin the return process, please email us at support@tothecloset.com with the subject:
Return Request – Order #[Your Order Number]

Your email must include:

  • Your full name and order number

  • A description of the issue

  • Clear photos of the product (and packaging if damaged)

We will review your request within 2 business days and confirm if your item qualifies for return.

📦 Return Shipping Instructions

If your return is approved:

  • We will send you a confirmation email with a specific return address based on your location.

  • Do not send items back to any general warehouse or address — only use the return location we provide.

  • We will cover the cost of return shipping.

Once the returned item is received and inspected, we will process your full refund to your original payment method.

Refunds are issued only after our return location confirms receipt and verifies product condition.

We appreciate your understanding and support of our custom, mood-driven products.
Our goal is to make sure you're fully satisfied — and we’re committed to handling any eligible issues quickly and respectfully.

📧 support@tothecloset.com
📧 contact@nvamedia.com
📞 +1 302-550-6189

To The Closet
NVA MEDIA LLC
https://tothecloset.com/