At To The Closet, every item is made to order — printed, embroidered, and created specifically for you. Because of the personalized nature of our products, we do not accept returns, refunds, or exchanges unless your order meets the criteria listed below.

✅ Eligible Reasons for Refund or Replacement

You may request a refund or replacement within 10 days of receiving your order, if one or more of the following issues apply:

  • The product was damaged upon delivery

  • The print quality is blurry, faded, or clearly defective

  • The material is significantly different from what is described on our website

  • The item has the wrong design or size compared to what you ordered

Note: We do not accept refund/replacement requests for sizing issues caused by incorrect measurements provided by the customer.

📬 How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Email us at support@tothecloset.com with the subject line:
    Refund/Replacement Request – Order #[Your Order Number]

  2. Include the following in your email:

    • Your full name and order number

    • A brief description of the issue

    • Clear photos of the product showing the defect or damage

    • If applicable, a photo of the outer packaging (especially if damaged)

  3. Submit your request within 10 days of receiving your order.

Our customer support team will review your case and respond within 2 business days.

🔁 What Happens Next

If your request is approved:

  • We will issue a replacement at no extra cost, or

  • Provide a full or partial refund, depending on the issue

In some cases, we may request a return of the item. If so, we will cover return shipping costs.

Requests submitted after the 10-day window or without proper documentation may be declined.

We appreciate your understanding and support of our custom-made, mood-driven products. Every piece we create is made with care, and we’re committed to making things right when something goes wrong.

📧 support@tothecloset.com
📧 contact@nvamedia.com
📞 +1 302-550-6189

To The Closet
NVA MEDIA LLC
https://tothecloset.com/