Refund policy
REFUND POLICY
If you have problem with the item and you want to refund please read this.
Refunds: If you request a refund please see the condition below.
- The products have been damaged ( by factory or while in transit ).
- The printing quality is blurry or materials are not as described on our website.
- Different design or size from your order.
Non-returnable merchandise include: sale products, accessories and custom items.
- Shipping fees are non refundable
- Customer is responsible for shipping fees to send the order back to To The Closet warehouse.
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Size Chart button to find your best fit!
If your purchase meets any of the criteria above, please contact us via support@tothecloset.com.
Email us with these information:
Submitting all evidence to clarify shipping/product error is very important to our return/replacement/refund/exchange/reorder process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement/refund. You can find the attached pictures as below for example:
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Picture of the shipping label
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Picture of product SKU
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Picture of the product and the error you found out (material flawed, different design, different size)
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If you mention "Not as described" please be specific how the item is not as described in your email.
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Once your case is pass the inspector stage we will notify you the shipping address to send the package back to our warehouse.
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Once we receive the item we will issue you your refund. Refunds will be issued to the original payment method that you used when placing your order.
There are certain situations where only partial refunds are granted (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error
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Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for original order are non-refundable and will be deducted from your refund.
Late or missing refunds
If you haven’t received your refund yet after we inform you, please first double check your bank account.
Secondly you can contact your credit card company, it may take some time before your refund is officially posted.
Thirdly, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please inform us.
If you have problem with the package and you want to refund please read this.
Items not arrived
The 50-day policy will be based on the shipping date. If in case it has passed 50 days for US orders and/or 90 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what you prefer. Customer can choose from refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.
