At To The Closet, every product is made to order and often customized specifically for you. Once production begins, materials and labor are committed to your order — which limits our ability to cancel or modify it freely.
Please review our cancellation policy carefully:
✅ Cancellation Within 24 Hours
You may cancel your order within 24 hours of purchase for a full refund.
To request a cancellation, please email us at support@tothecloset.com with your order number and subject line:
“Cancellation Request – Order #[Your Order Number]”
⚠️ Cancellation After 24 Hours (If Not Yet Shipped)
If more than 24 hours have passed and your order has not yet shipped, you may still request a cancellation. However, a 30% processing and production fee will be deducted from your refund. Shipping fees will not be charged.
This fee covers the cost of materials, labor, and setup already committed to your made-to-order item.
❌ Orders That Have Already Shipped
We do not accept cancellations once your order has been shipped.
In these cases, you may refer to our Return Policy to see if your order qualifies for a return based on damage or error.
How to Request a Cancellation
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Email us at support@tothecloset.com
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Include your full name and order number
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Indicate the reason for cancellation and whether the order is within 24 hours
Our team will review your request and respond within 1–2 business days.
We appreciate your understanding of our made-to-order process.
If you have questions about your order status, feel free to reach out — we’re here to help.
📧 support@tothecloset.com
📧 contact@nvamedia.com
📞 +1 302-550-6189
To The Closet
NVA MEDIA LLC
https://tothecloset.com/
